TripstowSupport & contact
A little help
for the journey.
Answers about your plans, documents, and packing. Support for Tripstow comes from Bent Moon Studio.
Send feedback
If you’re already testing the app, open its page in TestFlight and choose Send Beta Feedback. Your feedback reaches the developer through Apple.
Tripstow is preparing for public release. Direct contact details will be added here before launch.
Include your iPhone model, iOS version, app version, and what happened. Please remove names, booking references, payment details, and private documents from screenshots unless they are necessary to explain the issue.
Common questions
Can I use Tripstow without an internet connection?
Yes, for information already saved on your device. Your itinerary, packing lists, saved locations, and stored documents remain available. Fresh weather, new place searches, linked websites, and some map content need a connection. Optional downloaded topo maps have limited regional coverage and do not provide offline routing.
How do I add or update a trip?
Create a trip manually, add supported documents and photos, or import a compatible trip file. Recognized reservation details are offered for review. Check dates, times, and places before applying them; unrecognized documents remain available to read and enter manually.
Importing a compatible update shows proposed changes first. Omitted items are retained, and explicit removals require individual approval.
Does exporting a trip back up its documents?
No. Trip exports contain structured plans, notes, packing lists, retained history, and references to documents. They do not include the original documents or photos, or cached maps and weather. Keep separate copies of important original files.
Does my trip sync to another device?
The current app stores trips on your iPhone and does not provide cloud sync. You can share a compatible trip export, but its original document files do not travel inside that export.
What if a confirmation is read incorrectly?
Review the proposed details and correct them before saving. Text recognition can miss information, and only supported reservation layouts can be interpreted. You can always read a saved document and enter the details manually.
Why isn’t weather available for my trip?
Forecasts are available only within the provider’s forecast window, up to 16 days. A connection is needed to retrieve fresh forecasts. Saved forecasts can be viewed offline and show their freshness; missing dates are not estimated.
How do I delete a trip or its files?
Swipe left on a trip and choose Delete, then confirm. You can also remove individual events and documents. Archived event history may retain earlier versions and their attachments until you explicitly clear that history. Copies you exported or saved elsewhere are separate.
How does planning with ChatGPT work?
Tripstow can import and export compatible trip files for use with an external planning tool. It does not contain a direct ChatGPT connection. If you choose to send a trip export to another service, that service receives its contents and its own terms and privacy policy apply.
Why does my beta have a different name?
Tripstow was previously called Travel Station and Trip Companion. Existing beta installations may show an earlier name while the launch branding is being prepared.